Privacy policy

Last updated: October 31, 2025

Mokshveda operates this website, platform, and store — including all related information, content, features, tools, products, services, and wellness programs (collectively, the “Services”). We are powered by Shopify, which helps us provide our online store and booking system to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or appointment through our Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies or could reasonably identify you as an individual. This may include:

  • Contact details: name, address, email, phone number.

  • Health and wellness details: information you choose to share about your health goals, conditions, preferences, or responses to our wellness assessments or consultations.

  • Financial information: payment card details, billing and transaction information.

  • Account information: username, password, preferences, and saved settings.

  • Appointment and activity history: records of classes, consultations, or programs you book or attend, along with feedback or reviews.

  • Communications: information you share in messages, forms, or email correspondence.

  • Device and usage data: IP address, browser, device type, and interaction patterns with our site.

Sources of Personal Information

We may collect personal information from:

  • You directly, when you sign up, purchase, book a session, or fill in wellness forms.

  • Automatically, through cookies, analytics tools, and platform usage.

  • Our service providers, such as Shopify, payment processors, booking systems, or delivery partners.

  • Other authorized third parties, when you consent to share your data (for example, connecting a wellness tracker or app).

How We Use Your Information

We use your personal information for the following purposes:

1. Provide and Improve Wellness Services

To book appointments, deliver products, process payments, send confirmations, maintain your wellness records, and personalize your experience with recommended classes, treatments, or products.

2. Health & Wellness Personalization

To offer tailored wellness plans, recommend holistic solutions, and understand how to improve our offerings and customer support.

3. Marketing & Communications

To send newsletters, offers, event invitations, and updates related to our health and wellness programs. You can opt out anytime.

4. Safety, Security & Fraud Prevention

To protect your account, detect and prevent fraud or misuse, and ensure the confidentiality of health-related information.

5. Legal & Compliance Purposes

To comply with applicable laws, respond to legal requests, or enforce our terms and policies.

How We Share Personal Information

We may share your personal information with:

  • Shopify and technology partners who help us operate our site and store securely.

  • Wellness practitioners and consultants who provide services you book or consent to.

  • Marketing and analytics partners for relevant wellness-related promotions.

  • Legal authorities, if required by law.

  • Affiliates or successors, in the event of a business transfer or merger.

We do not sell or share your health-related personal information for unrelated third-party advertising purposes.

Relationship with Shopify

Our website is hosted on Shopify. Shopify collects and processes certain data (such as transactions, browsing behavior, and cookies) to support our online Services. Shopify may use aggregated or anonymized data to improve its platform.
For details, see Shopify’s Consumer Privacy Policy.

Children’s Privacy

Our Services are not directed toward children under the age of 16. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request deletion.

Security and Data Retention

We maintain administrative, technical, and physical safeguards designed to protect your personal information.
While no system is 100% secure, we take appropriate measures to reduce risks of loss, misuse, or unauthorized access.
We retain personal data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access / Know: Request a copy of your personal data.

  • Correct: Request corrections to inaccurate information.

  • Delete: Request deletion of your data, except where retention is required by law.

  • Portability: Request transfer of your data to another provider.

  • Withdraw consent: Where processing is based on consent (e.g., marketing or health data).

To exercise your rights, contact us via email at mokshvedafirm@gmail.com or use our website form.

International Data Transfers

Your information may be transferred or stored in other countries where data protection laws may differ from yours. We use appropriate safeguards such as Standard Contractual Clauses for international transfers.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our wellness practices or legal requirements. Updates will be posted here with a revised “Last updated” date.

Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our health and wellness data practices, contact us at:

📧 mokshvedafirm@gmail.com
🏠 House No. 56, Sector 2, Karnal, HR, 132001, India